Terms and Conditions

Returns/Cancellations:

If you decide you need to return your order, we will refund or exchange it within 7 days of the time you receive your order. It must be returned in its original condition and packaging. All hand finished and personalized items are made to order and as such are not returnable or exchangeable. All returns are subject to a 20% restocking fee. All shipping charges are the responsibility of the customer.

If you decide for some reason that you want to cancel an order you just placed, we can only do so if we have not processed the order yet. Please note that we process most orders immediately upon receipt.

Edible Products:
Please note that sales of all edible products are final. For your health and the health of other customers, we cannot offer returns or refunds for edible favors.

International Orders:
Please note that ALL INTERNATIONAL SALES ARE FINAL. We will not be held responsible or liable for shipping or products that are shipped internationally. If there is a problem with shipping, it is the customer's sole responsiblity to handle with the shipping company. We only provide international shipping as a courtesy to our customers. Product guarantees and return policies do not apply for international orders.

Please allow at least 2 weeks for international shipments to ship! We usually allow 5-7 business days for processing and we have many manufacturers that do not ship internationally. Therefore, we have to wait until the favors arrive to our facility then we ship your order which will take another 5 business days. Please contact us for more International shipping.

Games Policy:
All sales are final. We do not offer exchanges or refunds on any printable games. We send ourselves a confirmation email every time a game is ordered to verify that your email server has received the email and that the games link is functional.

If you are an AOL, Yahoo!, MSN, Hotmail or Gmail user and you do not receive the email, make sure to check your spam or bulk mail folder - most likely it was filtered there.

Shipping:
Two or three times a week we see disappointed customers who thought they understood UPS shipping times. PLEASE read the following carefully!
Beginning with UPS, Next Day Air (Also applies to 2nd day or 3 day select) does not mean that your order will arive tomorrow! UPS does NOT ship on Saturday or Sunday. All orders will be shipped within 5-7 business days of receipt of your order unless otherwise noted. Customized or personalized orders will be shipped 7-10 days from receipt of you order. If item is not in stock you will be notified by email as to the status of the next available shipment date (if date is unacceptable you will receive a full refund on your order). If you need a rush order, please contact us via email at support@herbabyshower.com or call us at (888) 472-3286.

Shipping charges are for UPS ground and priority mail for the continental US. Shipping outside of continental US is limited to Alaska, Hawaii, Puerto Rico, and Guam.

For more information regarding shipping times, please see our shipping information page or check out our shipping calculator to determine approximate order delivery time.

Hot Weather Shipping Policy - Orders Containing Chocolate:
May – October
To ensure your order arrives in good condition, all orders containing chocolate will be shipped in insulated packaging with ice packs for an additional fee. In addition, any package that will not arrive in 2 days via UPS Ground will automatically be upgraded to UPS 2nd Day Air (UPS Worldwide Expedited for Canadian orders).

Since chocolate held in shipping depots over the weekend can melt, chocolate orders will only ship Monday through Wednesday from May - October. During these months, we suggest delivery be made to a business address where UPS deliveries occur early in the day. If delivery must be made to a home address, it is best someone is home to receive the package and move it out of the direct sunlight. We will not be held responsible for any melted chocolate unless 2 Day shipping with insulated packaging is used.

Payment:
We accept payment by credit card, personal check or money order. There will be a $20.00 charge on all checks returned by the bank. Orders that are paid by personal check will be shipped 2 business days after receipt of check. If you would like to arrange a payment by check or money order, please email us at support@herbabyshower.com.

Samples:
Samples are not available for all items. Samples which are availabe can be purchased at the listed price. Buyer must also pay shipping and handling. To order a sample, please email us at support@herbabyshower.com.

Site Info:
While we have made every effort to ensure that all of the details in our web site are correct, we must reserve the right to make occasional changes without prior notice, and we can not be held responsible for typographical errors.

Any questions, please email us: support@herbabyshower.com.